Address: Victoria 3064, Australia
Tel: +61 42012 9435
ACN
634 651 031
ABN: 24 634 651 031
Privacy Policy
How Palliat Pty Containers handles information from customers in Australia and New Zealand.
Who we are and how to contact us
Palliat Pty Containers operates the website pentagoncontainersau.com. For privacy enquiries, access or correction requests, or complaints, use our contact page. Confirm the legal entity name and privacy contact details before publishing this policy.
Information we collect
Depending on your interaction with our website, we may collect your name, business name, email address, telephone number, billing and delivery address, order details, correspondence, product enquiries, transaction references and information needed for freight arrangements. Website technology may also collect device details, IP address, browser information and cookie preferences.
How we collect information
Information may come directly from forms, checkouts, emails and calls, as well as automatically through website cookies and security logs. Payment service providers may supply transaction status or identifiers. We do not need or ask for passwords, seed phrases or private cryptocurrency keys to receive payments.
Why we use information
We use personal information to respond to enquiries, process and deliver orders, confirm payments, provide customer support, investigate returns or disputes, meet legal and accounting obligations, prevent fraud and protect website security. Where lawful and with required permissions, we may also send marketing communications with an opt-out option.
Who may receive information
Information may be shared when necessary with delivery carriers, freight brokers, customs agents, payment processors, hosting and IT providers, customer-service tools, professional advisers and competent authorities. We limit sharing to relevant purposes and apply appropriate safeguards.
International information handling
Because we supply products to Australia and New Zealand and may use external service providers, personal information may be handled across borders. Where applicable, we take reasonable steps to meet Australian Privacy Principle 8 and New Zealand Privacy Act 2020 requirements concerning disclosure outside the relevant country. Supplier locations should be confirmed and disclosed where practicable.
Payments and cryptocurrency
We may receive bank transfer references, wallet addresses, blockchain transaction identifiers and associated payment confirmation data when customers choose those methods. Public blockchain records can remain visible independently of our website. We do not publish customer payment information in a way that unnecessarily identifies them.
Cookies and analytics
Our site may use essential cookies for carts, logins and security and optional analytics or marketing technologies. Cookie use depends on the features enabled on the website. You may be able to manage optional cookies through the site’s consent controls or your browser.
Storage, security and retention
We use reasonable administrative and technical measures to protect information against unauthorised access, loss and misuse. We retain records for as long as needed for orders, disputes, taxation, compliance and other lawful purposes, then delete or de-identify them where practicable.
Access, correction and complaints
You may contact us to request access to, or correction of, your personal information, subject to applicable law. Please explain your concern if you believe your information was mishandled. We will investigate and respond within a reasonable time. Where relevant, you may also contact the Office of the Australian Information Commissioner or New Zealand’s Privacy Commissioner.
Changes to this policy
We may update this policy to reflect changes in services, systems or the law. The latest version will be posted on this page with an updated date.
Questions about this policy?
For order-specific enquiries, contact Palliat Pty Containers via our contact page. Related policies: Shipping & Delivery · Refund & Returns · Terms & Conditions · Payment Policy.
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